RingCentral vs 8×8

8×8, Inc. delivers cloud-based phone systems similar to the solutions RingCentral offers to businesses, which employ existing high speed Internet connections. Initially foraying into the VoIP industry in 2002, 8×8 used to market residential Internet phone services under the Packet8 brand and has since shifted its focus to the B2B marketplace via 8×8 Virtual Office.

Phone Featuresspacerspacerringcentral business phone systemspacer8x8 business phone system
Monthly Fee$19.99$24.99
Activation FeeFreeFree
International NumbersNoYes @$9.99/mo
Free TrialYesYes
Voicemail by EmailYesYes
Internet FaxYesYes
Answering RulesYesYes

RingCentral vs. 8×8: Business Phone System Plans and Pricing

8×8 currently has three phone-based solutions under its family of products—Virtual Office, Virtual Office Pro, and Virtual Contact Center—with each offer further subdivided into different pricing plans. Their most basic package, Virtual Office with Metered Extensions, costs $39.99 to activate and $24.99 monthly.

While 8×8’s packages are very specific when it comes to its pricing, RingCentral’s business phone system plans still come off with much cheaper monthly costs per extension; giving you more savings as you increase the number of lines and go up the pricing tiers (as low as $19.99 for 100+ users). Additionally, the latter’s plans offer easier-to-manage yet powerful features in each package; with 8×8, you have to be prepared to pay for additional features that you might need to run your enterprise seamlessly.

RingCentral vs. 8×8: Getting Started

Both RingCentral and 8×8 give free walkthroughs to their customers over the phone, as well as extensive customer support; but 8×8’s contact centers only operate from 5 AM to 9 PM, Mondays to Saturdays—which means they aren’t always reachable after regular office hours. On the other hand, RingCentral provides excellent 24/7 customer support and even offers premium support comprised of a dedicated technical team of experts that can assist you with everything from start to finish.

RingCentral vs. 8×8: Business Phone System Feature Comparison
Business Phone System Reviews - RingCentral vs 8x8
RingCentral phone system and 8×8 both offer VoIP solutions with comprehensive feature sets; however, 8×8 charges subscribers additional monthly fees for value-added features.

  • 8×8 doesn’t offer subscribers features such as toll-free numbers, virtual numbers, virtual extensions, call queues, Internet fax, conference calling, mobile compatibility, and business SMS capabilities for free. With a RingCentral Office plan, you automatically get these great features with your package.
  • 8×8 lacks the 24/7 customer support that RingCentral boasts of.
  • 8×8 has limited mobile phone compatibility unlike RingCentral’s services, which are optimized to run smoothly on major mobile platforms such as iOS, Android, and BlackBerry.
  • 8×8 can’t offer the same ease and simplicity the RingCentral experience offers.

RingCentral vs. 8×8: The Bottom Line

Being one of the most trusted and largest providers in the VoIP marketplace, RingCentral business phone system is the better choice when compared to 8×8. For one, it has the proven track record and the broad market share that have helped businesses carry out streamlined and centralized communications tailored to suit their every need. Secondly, RingCentral has been focusing on and investing in its vision; that is, to provide enterprise-class, cloud-based communications solutions to various organizations–not residential phone systems, not generic cloud platforms, and not vertical market applications. RingCentral fully understands that you can’t be a world-class football player and a world-class baseball player at the same time, and this is one of the many reasons why the company remains at the forefront of the dog-eat-dog world of cloud-based business telephony.